1. Identification of the Data Controller
Flexobag – Comércio de Embalagens, Lda, legal person no. 505944138, with registered office at Rua da Igreja, nº 105, Recardães, 3750-721 Águeda, Portugal, is the entity responsible for processing the personal data collected through the website www.flexobag.com and the online store store.flexobag.com. For any matter related to the protection of personal data, you may contact us by email: geral@flexobag.com.
2. Personal Data Collected
We may collect the following personal data:
- Name;
- Company;
- Telephone number;
- Email address;
- Billing and delivery address;
- Tax identification number (where applicable);
- Website browsing and usage data;
- IP address and cookies.
3. Purpose of Processing
Personal data is processed for the following purposes:
- Responding to requests sent through the contact form;
- Managing orders and invoicing in the online store;
- Managing user accounts in the reserved area;
- Providing customer support;
- Compliance with legal obligations;
- Improving the browsing experience;
- Statistical analysis of the website;
- Advertising campaigns and remarketing.
4. Legal Basis
We process your data based on:
- Consent of the data subject;
- Performance of a contract;
- Compliance with legal obligations;
- Legitimate interest of the company.
5. Data Sharing
The data may be shared with:
- Technology service providers and web hosting providers;
- Payment platforms;
- Transport/logistics companies;
- Legal authorities, when required by law;
- Digital marketing platforms, such as:
6. Retention Period
Personal data will be retained only for the period necessary to fulfil the purposes for which it was collected or as required by law.
7. Rights of the Data Subject
Under the GDPR, the user may request:
- Access to their data;
- Rectification;
- Erasure;
- Restriction of processing;
- Portability;
- Objection to processing.
To exercise any right, please send an email to: geral@flexobag.com. You also have the right to lodge a complaint with the CNPD.
8. Security
Flexobag adopts appropriate technical and organisational measures to protect personal data against loss, misuse or unauthorised access.